International Sales

International Distributors

A LabJack may be closer than you think. We have distributors in:

Europe

Asia Pacific

Latin America

Middle East and Africa

International Customers

Customers in other countries should check with nearby distributors or order directly from us. Prepayment is generally required for international orders.  The best way to order directly from us by credit card using the shopping cart at labjack.com.  If you cannot pay by credit card at labjack.com, use the shopping cart to get a quote including shipping costs, then PayPal funds to [email protected] or contact us to arrange a wire transfer.

The international distributor prices are often higher than the USA prices, but there is an obvious savings in shipping expense, and a not so obvious savings in the taxes/duty/brokerage fees collected by the courier upon delivery. The overall cost is often less from a local distributor. In addition, using a local distributor provides a local contact for service and support.

All Shipments are "FOB Origin" (Mode of Transportation, Shipping Terms)

Rules regarding the responsibility and cost of shipments are described by the North American term "FOB Origin", which defines the most common shipping terms used by everyone.  This is similar to the Incoterm "CPT":
  • LabJack prepays the upfront shipping cost.  A shipping charge is generally included in the customer's invoice to cover this cost.
  • Any amount we prepay does not include possible taxes/duty/brokerage that might be owed upon delivery and collected by the courier.
  • Once the courier picks up the shipment from the origin (our office), the shipment is the responsibility of the buyer. To help protect the buyer we only ship by methods which include tracking and offer insurance, and in the event of loss, damage, or other problems we provide all assistance possible.

We also offer Incoterm "EXW", of course, where the customer picks up the package from our office in Lakewood, CO, or otherwise arranges transportation.

International Shipping

We direct ship small international orders via DHL or UPS.  Both provide fast and reliable service all over the world.  To determine shipping & handling options and charges, add items to your shopping cart here at labjack.com.  The following are the options you might see, although not all options are available to all locations:

DHL Express:  1-5 days.

UPS Worldwide Express: 2-3 days.

UPS Worldwide Saver: 3 days.

UPS Worldwide Expedited: 4-5 days.

Use my shipping account: Provide your account number for FedEx or other and specify the desired shipping method.

Here are links to shipping time calculators from DHL and UPS, both of which are quite accurate.  Packages will ship from Lakewood, CO, 80227, USA.

If specially requested we can ship USPS, but the shipping time is typically at least twice as long as expected (2-4 weeks is normal), the tracking is terrible, and a large percentage of packages just disappear.

Taxes/Duty/Brokerage

Shipping rates from labjack.com are for the shipping cost only and do not include any taxes/duty/brokerage that might be due. If any taxes are due, the shipping company will collect them upon delivery. If the taxes are not paid, the shipping company will return the package to LabJack, and we can apply a refund but minus the cost of return shipping and any fees still due (such as brokerage).

Note to customers in Canada

Shipping Times:  Shipping times are often faster than the worldwide times above.  DHL is 1-2 days to most of Canada.

Brokerage: UPS Standard does not include brokerage and thus we only recommend it for importers that are familiar with it and have brokerage arrangements in place. DHL and the other UPS methods include all brokerage fees.  USPS methods include USPS brokerage fees, but our understanding is that Canada Post adds $5 for priority and $8 for Express.

Tax: Depending on your province you will owe the GST, HST, and/or PST, for that province.

Duty: In general there can be an import duty of 0-20% depending on the commodity, but our research has determined that due to NAFTA there should be no duty on our products.

Need a Quote?

See the How to get a Quote page.