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To order online, browse the products and catalog. You should buy a U6; it's awesome.

International

A LabJack may be closer than you think. We have distributors in:

Europe

Asia Pacific

Latin America

Middle East and Africa

 

International Customers

Customers in other countries should check with nearby distributors or order directly from us. Prepayment is generally required for international orders.

The international distributor prices are often higher than the USA prices, but there is an obvious savings in shipping expense, and a not so obvious savings in the taxes/duty/brokerage fees collected by the courier upon delivery. The overall cost is often less from a local distributor. In addition, using a local distributor provides a local contact for service and support.

 

All Shipments are "FOB Origin" (Mode of Transportation, Shipping Terms)

Rules regarding the responsibility and cost of shipments are described by the North American term "FOB Origin", which is the most common shipping terms used by everyone.  This is similar to the Incoterm "CPT":
  • LabJack prepays the upfront shipping cost.  A shipping charge is generally included in the customer's invoice to cover this cost.
  • Any amount we prepay does not include possible taxes/duty/brokerage that might be owed upon delivery and collected by the courier.
  • Once the courier picks up the shipment from the origin (our office), the shipment is the responsibility of the buyer. To help protect the buyer we only ship by methods which include tracking and offer insurance, and in the event of loss, damage, or other problems we provide all assistance possible.

We also offer Incoterm "EXW", of course, where the customer picks up the package from our office in Lakewood, CO, or otherwise arranges transportation.

 

International Shipping

We direct ship small international orders via insured and trackable USPS or UPS methods. To determine shipping & handling options and charges, add items to your shopping cart here at labjack.com. UPS can be a more expensive option, but very reliable with excellent tracking. USPS uses the goverment mail service in each country, so the reliability and tracking varies greatly. The following are the options you might see, although not all options are available to all locations:

UPS Worldwide Express: ~2-3 days.

UPS Worldwide Saver: ~3 days.

UPS Worldwide Expedited: ~4-5 days.

USPS Priority Mail Express International: Roughly 1-2 weeks.

USPS Priority Mail International: Roughly 1.5-3 weeks.

Use my shipping account: Provide your account number for FedEx or other and specify the desired shipping method.

Here are links to shipping time calculators from UPS and USPS.  Packages will ship from Lakewood, CO, 80227, USA.  We have found that UPS does what it says, but with USPS the shipping time can be up to twice as long.

 

Taxes/Duty/Brokerage

Shipping rates from labjack.com are for the shipping cost only and do not include any taxes/duty/brokerage that might be due. If any taxes are due, the shipping company will collect them upon delivery. If the taxes are not paid, the shipping company will return the package to LabJack, and we can apply a refund but minus the cost of return shipping and any fees still due (such as brokerage).

 

Note to customers in Canada

Customers in Canada should note that although UPS Standard has low shipping rates, extra fees might apply if UPS acts as the broker. When brokerage fees (collected upon delivery) are considered, USPS is usually the least expensive insured/tracked shipping method for small orders to Canada. USPS to Canada is generally a little faster than the times listed above for the rest of the world, and has been pretty reliable for us.

Shipping Times:  Shipping times are often faster than the worldwide times above, and USPS is quite reliable to Canada (which is not true worldwide).  Priority typically takes 6-7 business days whereas Express typically takes 4-5 business days.

Brokerage: UPS Standard does not include brokerage and thus we only recommend it for importers that are familiar with it and have brokerage arrangements in place. The other UPS methods include all brokerage fees. The USPS methods include USPS brokerage fees, but our understanding is that Canada Post adds $5 for priority and $8 for Express.

Tax: Depending on your province you will owe the GST, HST, and/or PST, for that province.

Duty: In general there can be an import duty of 0-20% depending on the commodity, but our research has determined that due to NAFTA there should be no duty on our products.

 

Current Availability

Check the catalog for availability. In stock items generally ship in 0-2 days.

 

30-Day Money-Back Satisfaction Guarantee

Everything we sell is backed by a 30-day satisfaction guarantee. If, for any reason, you are not satisfied with a product or just don't need it, contact us to arrange your choice of a refund or replacement.

 

Warranty

Everything we sell is covered by a 1-year (at least) limited warranty, covering products and parts against defects in material or workmanship. Many products can be damaged by misconnection (such as connecting 120 VAC directly to any of the screw terminals on a LabJack U3/U6/UE9/U12), and this warranty does not cover damage obviously caused by the customer. If you have a problem, contact support@labjack.com for return authorization. In the case of warranty repairs, the customer is responsible for shipping to LabJack Corporation, and LabJack Corporation will pay for return ground shipping.

 

Placing An Order

The preferred method of placing an order is through this secure online system. Go to the main products page to get started.

We also accept email, fax, mail, and phone orders. You can print out the Manual Order Form (opens in new window) if desired.

An educational discount is offered to educational institutions. Contact LabJack for the coupon code to get the discount. To determine if an order qualifies for the educational discount, we generally look for a shipping address to a school.

 

Payment Options

Our preferred method of payment is credit card. We accept American Express, Discover, Mastercard, and Visa.

We do accept purchase orders (USA/Canada only) from schools, corporations, and government. You can email, fax, or mail your purchase order. If it is your first order, please include credit references. Please include an email address.

If your order is for a tax-exempt Colorado organization, create an account and contact us with your username. We'll give you tax-exempt status so you can enter your tax exemption ID in the online ordering system and avoid sales tax.

 

Shipping Options

To determine shipping & handling charges, add items to your cart.

 

All Shipments are "FOB Origin" (Mode of Transportation, Shipping Terms)

Rules regarding the responsibility and cost of shipments are described by the North American term "FOB Origin", which is the most common shipping terms used by everyone.  This is similar to the Incoterm "CPT":
  • LabJack prepays the upfront shipping cost.  A shipping charge is generally included in the customer's invoice to cover this cost.
  • Any amount we prepay does not include possible taxes/duty/brokerage that might be owed upon delivery and collected by the courier.
  • Once the courier picks up the shipment from the origin (our office), the shipment is the responsibility of the buyer. To help protect the buyer we only ship by methods which include tracking and offer insurance, and in the event of loss, damage, or other problems we provide all assistance possible.

We also offer Incoterm "EXW", of course, where the customer picks up the package from our office in Lakewood, CO, or otherwise arranges transportation.

 

International Customers

See the International tab on this page.

 

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