Everything LabJack sells has a 30-day money back guarantee, and you can request a refund if you are not satisfied with a product for any reason. Refund requests are initiated from your LabJack account:
Upon approval, you will receive an automated email with a return number and instructions on how to proceed with your return. Additional emails are automatically sent at the following steps in the refund process:
Refunds on returned devices are processed when the returned devices reach our facility and are inspected. Repackaging fees may apply (see repackaging fees below).
Product exchanges are treated as refunds. Return your unwanted device for a refund, and place a new order for the device or devices that better suit your needs. Refunds on returned devices are processed when the returned devices reach our facility and are inspected. Repackaging fees may apply (see repackaging fees below).
The following repair instructions apply to orders placed on or after July, 15 2015. Please contact LabJack support for assistance repairing devices ordered before July, 15 2015.
Please contact LabJack first if you feel your device is damaged. Oftentimes we can solve issues remotely and prevent unnecessary returns. Repair inquiries may be submitted to our support team for prompt assistance.
If we are unable to resolve your issue, and a repair is necessary, you will be instructed to initiate a repair request. Repair requests are initiated from your LabJack account:
Please only return the device being repaired. Original product packaging or accessories are not necessary, and might not be returned if they are included; e.g, USB cable, Ethernet cable, documentation, etc.
Upon approval, you will receive an automated email with a return number and instructions on how to proceed with your repair. Additional emails are automatically sent at the following steps in the repair process:
In certain instances, a complete repair may not be possible due to extensive damage to a device. In such cases, we will notify the customer of our findings. Depending on circumstances, options can be discussed for either a partial repair or a discount for replacement.
Restocking and Repackaging Fees
LabJack does not charge restocking fees for returned products. However, a repackaging fee up to 15% is possible on returned items if the original product packaging is absent or significantly damaged.
Contact and Shipping Information
Please submit Inquiries on refunds, exchanges, and repairs to our support team.
Return merchandise for refund or repair to the following address with the assigned return number clearly marked on the shipping label:
3232 S Vance St, STE 200
Lakewood, CO 80227-5030