Initiate a Return

At LabJack, we prioritise helping our customers. Whether you need a device repaired under our 5-Year Warranty or want to return a device for a refund under our 60-day money-back guarantee, fill out the form below to get the ball rolling.

Need more details? View our full Refund, Exchange, and Warranty Policies bellow.

Refunds & Exchanges

  • 60-Day Guarantee: Full refund for any reason within 60 days of purchase (excluding original shipping fees).
  • Exchanges: Handled as a return and refund.
  • No Fees: There are no restocking or repackaging fees.

Repairs & 5-Year Warranty

  • Contact Support: We are here to help. If you are having trouble with your product, you can reach us here
  • RMA Required: If a repair is needed, support will direct you to submit an official RMA request.
  • What to Ship: Send only the device. Do not include accessories (cables, manuals, original boxes).
  • Severe Damage: If a device is unfixable, we will offer you a discount on a replacement.

Shipping Responsibilities

  • To LabJack: The customer pays for and arranges shipping to LabJack for both returns and repairs.
  • From LabJack: LabJack pays for return shipping on repaired items (standard tracked shipping). Faster methods can be requested for an extra fee.

Third-Party Purchases

  • If you bought your device through a distributor, you must handle all refunds and repairs directly through that distributor.