RMAs, Repairs, Damaged Hardware

Please contact LabJack first if you feel your device is damaged. Oftentimes we can solve issues remotely and prevent unnecessary returns.  

Request Repair/RMA

If we are unable to resolve your issue, and a repair is necessary, you will be assigned an RMA# and instructions for prompt and efficient processing.

Please only return the device being repaired.  Original product packaging or accessories are not necessary, and might not be returned if they are included; e.g, USB cable, Ethernet cable, sensors, accessories etc. 

Upon approval, you will receive an email with a return number and instructions on how to proceed with your repair.  Additional emails are automatically sent at the following steps in the repair process:

  • Your device is received at our facility.
  • Your repair is completed.  

In certain situations, a complete repair may not be possible due to extensive damage to a device.  In such cases, we will notify the customer of our findings.  Depending on circumstances, options can be discussed for either a partial repair or a discount for replacement. 

LabJack Warranty

Terms of Service

Limitation of Liability

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