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Datasheets and User Guides

Software & Driver

 

Kipling Troubleshooting

These are some troubleshooting ideas broken down by platform.

Windows

Windows XP

Kipling version 3.1.x currently does not run on Windows XP machines. It is recommended to use an old version of the installer to get Kipling version 3.0.x and then upgrade the LJM driver. The other applications that get installed work on Windows XP, just not Kipling.

Mac OS X

If Kipling appears to hang showing only the splash screen and the text "Extracting Static_files", you should verify the permissions on the "/usr/local/share/LabJack" folder. A quick fix is to open a bash window and type the following to make the folder readable and writable:

sudo chmod -R a+rw /usr/local/share/LabJack

Getting stuck at the Splash Screen?

If the message "Finishing Installation" or "Failed to start IO manager..." is being displayed. Please try deleting the K3 folder as documented in the section "Temporary File Paths by Operating System" and then re-start K3. If this doesn't work, please try the latest beta installer as we may have already fixed your issue. If this still doesn't work feel free to email [email protected]

Temporary File Paths by Operating System:

  • Windows Vista, 7, 8, and 10: C:\ProgramData\LabJack\K3
  • Mac OS X and Linux: /usr/local/share/LabJack/K3

Note: On Windows, the "ProgramData" folder is hidden by default and you may need to adjust your system settings to view the folder using Windows explorer. Perform a google search or read the show hidden files windows support page for further assistance regarding accessing this folder.