- Datasheets
- Accessories
- CB15
- CB25
- CB37 V1.2
- CB37 V2.1
- EB37
- EI-1022
- EI-1034
- EI-1040
- EI-1050
- IDCA-10
- LJTick-CurrentShunt
- LJTick-DAC
- LJTick-DAC Testing Utility
- LJTick-DigitalOut5V
- LJTick-Divider
- LJTick-InAmp
- LJTick-InBuff
- LJTick-LVDigitalIO
- LJTick-OutBuff
- LJTick-Proto
- LJTick-RelayDriver
- LJTick-Resistance
- LJTick-VRef
- Mux80 AIN Expansion Board
- PS12DC
- RB12
- RB16
- T-Series Datasheet
- Preface: Warranty, Liability, Compliance
- 1.0 Device Overview
- 2.0 Installation
- 3.0 Communication
- 4.0 Hardware Overview
- 5.0 USB
- 6.0 Ethernet
- 7.0 WiFi (T7-Pro only)
- 8.0 LEDs
- 9.0 VS, Power Supply
- 10.0 SGND and GND
- 11.0 SPC
- 12.0 200uA and 10uA (T7 Only)
- 13.0 Digital I/O
- 13.1 Flexible I/O (T4 Only)
- 13.2 DIO Extended Features
- 13.2.1 EF Clock Source
- 13.2.2 PWM Out
- 13.2.3 PWM Out with Phase
- 13.2.4 Pulse Out
- 13.2.5 Frequency In
- 13.2.6 Pulse Width In
- 13.2.7 Line-to-Line In
- 13.2.8 High-Speed Counter
- 13.2.9 Interrupt Counter
- 13.2.10 Interrupt Counter with Debounce
- 13.2.11 Quadrature In
- 13.2.12 Interrupt Frequency In
- 13.2.13 Conditional Reset
- 13.3 I2C
- 13.4 SPI
- 13.5 SBUS
- 13.6 1-Wire
- 13.7 Asynchronous Serial
- 14.0 Analog Inputs
- 15.0 DAC
- 16.0 DB37 (T7 Only)
- 17.0 DB15
- 18.0 Internal Temp Sensor
- 19.0 RTC (T7 Only)
- 20.0 Internal Flash
- 21.0 SD Card (T7 Only)
- 22.0 OEM Versions
- 23.0 Watchdog
- 24.0 IO Config, _DEFAULT
- 25.0 Lua Scripting
- Appendix A - Specifications
- Appendix B - Drawings and CAD Models
- Appendix C - Firmware Revision History
- Appendix D - Packaging Information
- Appendix E - Software Options
- U3 Datasheet
- Preface
- 1 - Installation
- 2 - Hardware Description
- 2.1 - USB
- 2.2 - Status LED
- 2.3 - GND and SGND
- 2.4 - VS
- 2.5 - Flexible I/O (FIO/EIO)
- 2.6 - AIN
- 2.6.1 - Channel Numbers
- 2.6.2 - Converting Binary Readings to Voltages
- 2.6.3 - Typical Analog Input Connections
- 2.6.3.1 - Signal from the LabJack
- 2.6.3.2 - Unpowered Isolated Signal
- 2.6.3.3 - Signal Powered By the LabJack
- 2.6.3.4 - Signal Powered Externally
- 2.6.3.5 - Amplifying Small Signal Voltages
- 2.6.3.6 - Signal Voltages Beyond 0-2.44 Volts (and Resistance Measurement)
- 2.6.3.7 - Measuring Current (Including 4-20 mA) with a Resistive Shunt
- 2.6.3.8 - Floating/Unconnected Inputs
- 2.6.3.9 - Signal Voltages Near Ground
- 2.6.4 - Internal Temperature Sensor
- 2.7 - DAC
- 2.8 - Digital I/O
- 2.9 - Timers/Counters
- 2.9.1 - Timer Mode Descriptions
- 2.9.1.1 - PWM Output (16-Bit, Mode 0)
- 2.9.1.2 - PWM Output (8-Bit, Mode 1)
- 2.9.1.3 - Period Measurement (32-Bit, Modes 2 & 3)
- 2.9.1.4 - Duty Cycle Measurement (Mode 4)
- 2.9.1.5 - Firmware Counter Input (Mode 5)
- 2.9.1.6 - Firmware Counter Input With Debounce (Mode 6)
- 2.9.1.7 - Frequency Output (Mode 7)
- 2.9.1.8 - Quadrature Input (Mode 8)
- 2.9.1.9 - Timer Stop Input (Mode 9)
- 2.9.1.10 - System Timer Low/High Read (Modes 10 & 11)
- 2.9.1.11 - Period Measurement (16-Bit, Modes 12 & 13)
- 2.9.1.12 - Line-to-Line Measurement (Mode 14)
- 2.9.2 - Timer Operation/Performance Notes
- 2.9.1 - Timer Mode Descriptions
- 2.10 - SPC (… and SCL/SDA/SCA)
- 2.11 - DB15
- 2.12 - U3-OEM
- 2.13 - Hardware Revision Notes
- 3 - Operation
- 4 - LabJackUD High-Level Driver
- 4.1 - Overview
- 4.2 - Function Reference
- 4.2.1 - ListAll()
- 4.2.2 - OpenLabJack()
- 4.2.3 - eGet() and ePut()
- 4.2.4 - eAddGoGet()
- 4.2.5 - AddRequest()
- 4.2.6 - Go()
- 4.2.7 - GoOne()
- 4.2.8 - GetResult()
- 4.2.9 - GetFirstResult() and GetNextResult()
- 4.2.10 - DoubleToStringAddress()
- 4.2.11 - StringToDoubleAddress()
- 4.2.12 - StringToConstant()
- 4.2.13 - ErrorToString()
- 4.2.14 - GetDriverVersion()
- 4.2.15 - TCVoltsToTemp()
- 4.2.16 - ResetLabJack()
- 4.2.17 - eAIN()
- 4.2.18 - eDAC()
- 4.2.19 - eDI()
- 4.2.20 - eDO()
- 4.2.21 - eTCConfig()
- 4.2.22 - eTCValues()
- 4.3 - Example Pseudocode
- 4.3.1 - Open
- 4.3.2 - Configuration
- 4.3.3 - Analog Inputs
- 4.3.4 - Analog Outputs
- 4.3.5 - Digital I/O
- 4.3.6 - Timers & Counters
- 4.3.7 - Stream Mode
- 4.3.8 - Raw Output/Input
- 4.3.9 - Easy Functions
- 4.3.10 - SPI Serial Communication
- 4.3.11 - I²C Serial Communication
- 4.3.12 - Asynchronous Serial Communication
- 4.3.13 - Watchdog Timer
- 4.3.14 - Miscellaneous
- 4.4 - Errorcodes
- 5 - Low-level Function Reference
- 5.1 - General Protocol
- 5.2 - Low-Level Functions
- 5.2.1 - Bad Checksum
- 5.2.2 - ConfigU3
- 5.2.3 - ConfigIO
- 5.2.4 - ConfigTimerClock
- 5.2.5 - Feedback
- 5.2.5.1 - AIN: IOType = 1
- 5.2.5.2 - WaitShort: IOType=5
- 5.2.5.3 - WaitLong: IOType=6
- 5.2.5.4 - LED: IOType=9
- 5.2.5.5 - BitStateRead: IOType=10
- 5.2.5.6 - BitStateWrite: IOType=11
- 5.2.5.7 - BitDirRead: IOType=12
- 5.2.5.8 - BitDirWrite: IOType=13
- 5.2.5.9 - PortStateRead: IOType=26
- 5.2.5.10 - PortStateWrite: IOType=27
- 5.2.5.11 - PortDirRead: IOType=28
- 5.2.5.12 - PortDirWrite: IOType=29
- 5.2.5.13 - DAC# (8-bit): IOType=34,35
- 5.2.5.14 - DAC# (16-bit): IOType=38,39
- 5.2.5.15 - Timer#: IOType=42,44
- 5.2.5.16 - Timer#Config: IOType=43,45
- 5.2.5.17 - Counter#: IOType=54,55
- 5.2.5.18 - Buzzer: IOType=63
- 5.2.6 - ReadMem (ReadCal)
- 5.2.7 - WriteMem (WriteCal)
- 5.2.8 - EraseMem (EraseCal)
- 5.2.9 - Reset
- 5.2.10 - StreamConfig
- 5.2.11 - StreamStart
- 5.2.12 - StreamData
- 5.2.13 - StreamStop
- 5.2.14 - Watchdog
- 5.2.15 - SPI
- 5.2.16 - AsynchConfig
- 5.2.17 - AsynchTX
- 5.2.18 - AsynchRX
- 5.2.19 - I²C
- 5.2.20 - SHT1X
- 5.2.21 - SetDefaults (SetToFactoryDefaults)
- 5.2.22 - ReadDefaults (ReadCurrent)
- 5.2.23 - 1-Wire
- 5.3 - Errorcodes
- 5.4 - Calibration Constants
- Appendix A - Specifications
- Appendix B - Enclosure and PCB Drawings
- U3 Firmware Revision History
- U6 Datasheet
- Preface: Warranty, Liability, Compliance
- 1 - Installation
- 2 - Hardware Description
- 2.1 - USB
- 2.2 - Power and Status LED
- 2.3 - GND and SGND
- 2.4 - VS
- 2.5 - 10UA and 200UA
- 2.6 - AIN
- 2.6.1 - Channel Numbers
- 2.6.2 - Converting Binary Readings to Voltages
- 2.6.3 - Typical Analog Input Connections
- 2.6.3.1 - Signal from the LabJack
- 2.6.3.2 - Unpowered Isolated Signal
- 2.6.3.3 - Signal Powered By the LabJack
- 2.6.3.4 - Signal Powered Externally
- 2.6.3.5 - Amplifying Small Signal Voltages
- 2.6.3.6 - Signal Voltages Beyond ±10 Volts (and Resistance Measurement)
- 2.6.3.7 - Measuring Current (Including 4-20 mA) with a Resistive Shunt
- 2.6.3.8 - Floating/Unconnected Inputs
- 2.6.4 - Internal Temperature Sensor
- 2.6.5 - Signal Range
- 2.7 - DAC
- 2.8 - Digital I/O
- 2.9 - Timers/Counters
- 2.9.1 - Timer Mode Descriptions
- 2.9.1.1 - PWM Output (16-Bit, Mode 0)
- 2.9.1.2 - PWM Output (8-Bit, Mode 1)
- 2.9.1.3 - Period Measurement (32-Bit, Modes 2 & 3)
- 2.9.1.4 - Duty Cycle Measurement (Mode 4)
- 2.9.1.5 - Firmware Counter Input (Mode 5)
- 2.9.1.6 - Firmware Counter Input With Debounce (Mode 6)
- 2.9.1.7 - Frequency Output (Mode 7)
- 2.9.1.8 - Quadrature Input (Mode 8)
- 2.9.1.9 - Timer Stop Input (Mode 9)
- 2.9.1.10 - System Timer Low/High Read (Modes 10 & 11)
- 2.9.1.11 - Period Measurement (16-Bit, Modes 12 & 13)
- 2.9.1.12 - Line-to-Line Measurement (Mode 14)
- 2.9.2 - Timer Operation/Performance Notes
- 2.9.1 - Timer Mode Descriptions
- 2.10 - SPC (or VSPC)
- 2.11 - DB37
- 2.12 - DB15
- 2.13 - OEM Connector Options
- 3 - Operation
- 4 - LabJackUD High-Level Driver
- 4.1 - Overview
- 4.2 - Function Reference
- 4.2.1 - ListAll()
- 4.2.2 - OpenLabJack()
- 4.2.3 - eGet() and ePut()
- 4.2.4 - eAddGoGet()
- 4.2.5 - AddRequest()
- 4.2.6 - Go()
- 4.2.7 - GoOne()
- 4.2.8 - GetResult()
- 4.2.9 - GetFirstResult() and GetNextResult()
- 4.2.10 - DoubleToStringAddress()
- 4.2.11 - StringToDoubleAddress()
- 4.2.12 - StringToConstant()
- 4.2.13 - ErrorToString()
- 4.2.14 - GetDriverVersion()
- 4.2.15 - TCVoltsToTemp()
- 4.2.16 - ResetLabJack()
- 4.2.17 - eAIN()
- 4.2.18 - eDAC()
- 4.2.19 - eDI()
- 4.2.20 - eDO()
- 4.2.21 - eTCConfig()
- 4.2.22 - eTCValues()
- 4.3 - Example Pseudocode
- 4.3.1 - Open
- 4.3.2 - Configuration
- 4.3.3 - Analog Inputs
- 4.3.4 - Analog Outputs
- 4.3.5 - Digital I/O
- 4.3.6 - Timers & Counters
- 4.3.7 - Stream Mode
- 4.3.8 - Raw Output/Input
- 4.3.9 - Easy Functions
- 4.3.10 - SPI Serial Communication
- 4.3.11 - I²C Serial Communication
- 4.3.12 - Asynchronous Serial Communication
- 4.3.13 - Watchdog Timer
- 4.3.14 - Miscellaneous
- 4.4 - Errorcodes
- 5 - Low-level Function Reference
- 5.1 - General Protocol
- 5.2 - Low-Level Functions
- 5.2.1 - Bad Checksum
- 5.2.2 - ConfigU6
- 5.2.3 - ConfigIO
- 5.2.4 - ConfigTimerClock
- 5.2.5 - Feedback
- 5.2.5.1 - AIN: IOType = 1
- 5.2.5.2 - AIN24: IOType = 2
- 5.2.5.3 - AIN24AR: IOType = 3
- 5.2.5.4 - WaitShort: IOType=5
- 5.2.5.5 - WaitLong: IOType=6
- 5.2.5.6 - LED: IOType=9
- 5.2.5.7 - BitStateRead: IOType=10
- 5.2.5.8 - BitStateWrite: IOType=11
- 5.2.5.9 - BitDirRead: IOType=12
- 5.2.5.10 - BitDirWrite: IOType=13
- 5.2.5.11 - PortStateRead: IOType=26
- 5.2.5.12 - PortStateWrite: IOType=27
- 5.2.5.13 - PortDirRead: IOType=28
- 5.2.5.14 - PortDirWrite: IOType=29
- 5.2.5.15 - DAC# (8-bit): IOType=34,25
- 5.2.5.16 - DAC# (16-bit): IOType=38,39
- 5.2.5.17 - Timer#: IOType=42,44,46,48
- 5.2.5.18 - Timer#Config: IOType = 43, 45, 47, 49
- 5.2.5.19 - Counter#: IOType = 54, 55
- 5.2.6 - ReadMem (ReadCal)
- 5.2.7 - WriteMem (WriteCal)
- 5.2.8 - EraseMem (EraseCal)
- 5.2.9 - SetDefaults (SetToFactoryDefaults)
- 5.2.10 - ReadDefaults (ReadCurrent)
- 5.2.11 - Reset
- 5.2.12 - StreamConfig
- 5.2.13 - StreamStart
- 5.2.14 - StreamData
- 5.2.15 - StreamStop
- 5.2.16 - Watchdog
- 5.2.17 - SPI
- 5.2.18 - AsynchConfig
- 5.2.19 - AsynchTX
- 5.2.20 - AsynchRX
- 5.2.21 - I²C
- 5.2.22 - SHT1X
- 5.2.23 - 1-Wire
- 5.2.24 - StreamAddChannels
- 5.3 - Errorcodes
- 5.4 - Calibration Constants
- Appendix A - Specifications
- Appendix B - Noise and Resolution Tables
- Appendix C - Enclosure and PCB Drawings
- U6 Firmware Revision History
- Digit Datasheet (Discontinued)
- UE9 Datasheet
- Preface
- 1 - Installation
- 2 - Hardware Description
- 2.1 - USB
- 2.2 - Ethernet
- 2.3 - Vext (Screw Terminals and Power Jack)
- 2.4 - Comm and Control LEDs
- 2.5 - GND and SGND
- 2.6 - VS
- 2.7 - AIN
- 2.7.1 - Channel Numbers
- 2.7.2 - Converting Binary Readings to Voltages
- 2.7.3 - Typical Analog Input Connections
- 2.7.3.1 - Signal from the LabJack
- 2.7.3.2 - Unpowered Isolated Signal
- 2.7.3.3 - Signal Powered by the LabJack
- 2.7.3.4 - Signal Powered Externally
- 2.7.3.5 - Amplifying Small Signal Voltages
- 2.7.3.6 - Signal Voltages Beyond ±5 Volts (and Resistance Measurement)
- 2.7.3.7 - Measuring Current (Including 4-20 mA) with a Resistive Shunt
- 2.7.3.8 - Floating/Unconnected Inputs
- 2.7.4 - Internal Temperature Sensor
- 2.8 - DAC
- 2.9 - Digital I/O
- 2.10 - Timers/Counters
- 2.10.1 - Timer Mode Descriptions
- 2.10.1.1 - PWM Output (16-Bit, Mode 0)
- 2.10.1.2 - PWM Output (8-Bit, Mode 1)
- 2.10.1.3 - Period Measurement (32-Bit, Modes 2 & 3)
- 2.10.1.4 - Duty Cycle Measurement (Mode 4)
- 2.10.1.5 - Firmware Counter Input (Mode 5)
- 2.10.1.6 - Firmware Counter Input With Debounce (Mode 6)
- 2.10.1.7 - Frequency Output (Mode 7)
- 2.10.1.8 - Quadrature Input (Mode 8)
- 2.10.1.9 - Timer Stop Input (Mode 9)
- 2.10.1.10 - System Timer Low/High Read (Modes 10 & 11)
- 2.10.1.11 - Period Measurement (16-Bit, Modes 12 & 13)
- 2.10.2 - Timer Operation/Performance Notes
- 2.10.1 - Timer Mode Descriptions
- 2.11 - SCL and SDA (or SCA)
- 2.12 - DB37
- 2.13 - DB15
- 2.14 - OEM Connector Options
- 3 - Operation
- 4 - LabJackUD High-Level Driver
- 4.1 - Overview
- 4.2 - Function Reference
- 4.2.1 - ListAll()
- 4.2.2 - OpenLabJack()
- 4.2.3 - eGet() and ePut()
- 4.2.4 - eAddGoGet()
- 4.2.5 - AddRequest()
- 4.2.6 - Go()
- 4.2.7 - GoOne()
- 4.2.8 - GetResult()
- 4.2.9 - GetFirstResult() and GetNextResult()
- 4.2.10 - DoubleToStringAddress()
- 4.2.11 - StringToDoubleAddress()
- 4.2.12 - StringToConstant()
- 4.2.13 - ErrorToString()
- 4.2.14 - GetDriverVersion()
- 4.2.15 - TCVoltsToTemp()
- 4.2.16 - ResetLabJack()
- 4.2.17 - eAIN()
- 4.2.18 - eDAC()
- 4.2.19 - eDI()
- 4.2.20 - eDO()
- 4.2.21 - eTCConfig()
- 4.2.22 - eTCValues()
- 4.3 - Example Pseudocode
- 4.3.1 - Open
- 4.3.2 - Configuration
- 4.3.3 - Analog Inputs
- 4.3.4 - Analog Outputs
- 4.3.5 - Digital I/O
- 4.3.6 - Timers & Counters
- 4.3.7 - Stream Mode
- 4.3.8 - Raw Output/Input
- 4.3.9 - Easy Functions
- 4.3.10 - SPI Serial Communication
- 4.3.11 - I²C Serial Communication
- 4.3.12 - Asynchronous Serial Communication
- 4.3.13 - Watchdog Timer
- 4.3.14 - Miscellaneous
- 4.4 - Errorcodes
- 5 - Low-level Function Reference
- 5.1 - General Protocol
- 5.2 - Comm Functions
- 5.3 - Control Functions
- 5.3.1 - BadChecksum
- 5.3.2 - ControlConfig
- 5.3.3 - Feedback (and FeedbackAlt)
- 5.3.4 - SingleIO
- 5.3.5 - TimerCounter
- 5.3.6 - StreamConfig
- 5.3.7 - StreamStart
- 5.3.8 - StreamData
- 5.3.9 - StreamStop
- 5.3.10 - ReadMem
- 5.3.11 - WriteMem
- 5.3.12 - EraseMem
- 5.3.13.1 - WatchdogConfig
- 5.3.13.2 - WatchdogRead
- 5.3.13.3 - Extended WatchdogConfig
- 5.3.13.4 - WatchdogClear
- 5.3.15 - Reset
- 5.3.16 - SPI
- 5.3.17 - AsynchConfig
- 5.3.18 - AsynchTX
- 5.3.19 - AsynchRX
- 5.3.20 - I²C
- 5.3.21 - SHT1X
- 5.3.22 - StreamDAC
- 5.3.23 - SetDefaults (SetToFactoryDefaults)
- 5.3.24 - ReadDefaults (ReadCurrent)
- 5.3.25 - 1-Wire
- 5.4 - Low-Level Errorcodes
- 5.5 - Modbus
- 5.6 - Calibration Constants
- 6 - Low-level Native Examples
- Appendix A - Specifications
- Appendix B - Noise and Resolution Tables
- Appendix C - Enclosure and PCB Drawings
- UE9 Firmware Revision History
- U12 Datasheet
- 1 - Installation
- 2 - Hardware Description
- 3 - Example Applications
- 4 - Programming Reference
- 4.1 - EAnalogIn
- 4.2 - EAnalogOut
- 4.3 - ECount
- 4.4 - EDigitalIn
- 4.5 - EDigitalOut
- 4.6 - AISample
- 4.7 - AIBurst
- 4.8 - AIStreamStart
- 4.9 - AIStreamRead
- 4.10 - AIStreamClear
- 4.11 - AOUpdate
- 4.12 - AsynchConfig
- 4.13 - Asynch
- 4.14 - BitsToVolts
- 4.15 - VoltsToBits
- 4.16 - Counter
- 4.17 - DigitalIO
- 4.18 - GetDriverVersion
- 4.19 - GetErrorString
- 4.20 - GetFirmwareVersion
- 4.21 - GetWinVersion
- 4.22 - ListAll
- 4.23 - LocalID
- 4.24 - NoThread
- 4.25 - PulseOut
- 4.26 - PulseOutStart
- 4.27 - PulseOutFinish
- 4.28 - PulseOutCalc
- 4.29 - ReEnum
- 4.30 - Reset (or ResetLJ)
- 4.31 - SHT1X
- 4.32 - SHTComm
- 4.33 - SHTCRC
- 4.34 - Synch
- 4.35 - Watchdog
- 4.36 - ReadMem
- 4.37 - WriteMem
- 4.38 - BuildOptionBits (ActiveX only)
- 4.39 - FourPack (ActiveX only)
- 4.40 - Description of Errorcodes
- 5 - Low-Level Function Reference
- Appendix A - Specifications
- Appendix B - Dimensions
- Appendix C - U12 Hardware Troubleshooting
- Appendix D - Maximum Data Rates for the LabJack U12
- Accessories
10 comments
Thanks for the basic
Thanks for the basic installer. As it is an EXE file is there a way to make it an unattended installation so that none of the dialogs pop up? An INF file would have been more handy as I'm using DPINST to create my driver installer, are there any plans for it in the pipeline?
We are working on a version
We are working on a version now that shouldn't have any of the dialogs when running this. We mostly had them on just for troubleshooting to make sure everything was going as it should. Now that we are fairly confident it works we can hide them.
It's difficult (if even impossible) to do everything we need to do for an installer in a .inf file (such as register .NET components and check for previous versions made with other installers that need to be uninstalled). If you already have a .inf file and DPINST working and just want to add the LabJack driver info to that send us an email to [email protected] and we can probably help you set that up.
Hi, I would like to know when
Hi,
I would like to know when this new version, with no dialogs, will be available. It seems that it should be about to be released, but I wonder whether you have any date in mind.
Thank you.
That version was just
That version was just uploaded. Please let us know if you run into any problems or would like anything changed/customized.
I made a LabVIEW executable
I made a LabVIEW executable and added the basic U3 barebones with no GUI to the end of my installer. I have had success loading with XP and Vista but whenever I try to install on Windows 7 the device driver cannot be found. The only work around I have found is to uninstall the basic driver and install using the 3.25 version available from the U3 support page. I noticed that the basic driver version is 3.24 while the latest version with the interface is 3.25. Is there a significant difference between 3.25 and 3.24 and if so would it be possible to upload the 3.25 version without the interface? Otherwise do you have any suggestions for Installing on Windows 7.
Thanks
Is the Windows 7 version a
Is the Windows 7 version a 64-bit copy? If so that might be the problem.
I just uploaded the 3.25 versions of these drivers. They do have some other changes so give them a shot on Windows 7 and see if they work. If not let us know and we can take a look and see if we can discover why they don't work the same way.
Does this driver work for
Does this driver work for both the U3 and the T7?
Yes, this installer contains
Yes, this installer contains everything for the U3, T7 as well as the U6, UE9 and Digit.
This is supposed to work for
This is supposed to work for Windows 7 32 bit and 64 bit correct? Will it work for Windows 8/8.1? Are certain service packs required? We have a customer who is having issues with your installer not working properly and we are trying to get to the bottom of it. It works for us on Windows 7 64 bit SP1, and Windows 8.1. We are looking into which exact OS version they have.
This should work for all
This should work for all those versions without issue. The only service pack requirement is for Windows XP you need SP2.
Installer issues can be many things, often due to some configuration or something on the user's PC. If you send us an email to [email protected] with as much info as you know about what isn't working (specifically where it stops, how far it gets, if there is any error message, etc) we can help you figure it out.