General Ordering Info | LabJack

Free Shipping for U.S. Orders $150+   |   5-year Warranty   |   Try Our Devices & Support for 60 Days, Risk Free  |   50 of 54 Products In-Stock Now

General Ordering Info

Current Availability

Check the product and accessories pages for availability. In-stock items generally ship in 0-2 days when orders are placed online through our website. Prices listed for our devices do not include tax. LabJack maintains a stock status page for up to date stock status for all devices

In stock, domestic (within the U.S.A.), small quantity (orders that don't require multiple boxes to be shipped, between 0-10 products depending on their size) orders placed through the website before 3:00 PM Mountain Time Zone (Denver, Colorado) that select next day or second day shipping options with UPS are generally shipped the same day the order is placed.  We do our best to make these orders a priority as we understand some customers need their orders filled ASAP. Unfortunately, we can't always meet this goal and therefore can't guarantee same day shipping.

60-Day Money-Back Satisfaction Guarantee

Everything we sell is backed by a 60-day satisfaction guarantee. If, for any reason, you are not satisfied with a product or just don't need it, contact us to arrange your choice of a refund or replacement.





Placing An Order


The preferred method of placing an order is through this secure online system. Go to the main products page to get started.

We also accept email, fax, mail, and phone orders. You can print out the Manual Order Form (opens in new window) if desired.  If you haven't already created a user account on our website, please make one before sending us an order as the first step is usually for you to make a user account or for us to make one for you and assign you a random password.  Orders not placed through our website can sometimes face an additional 0-2 day delay depending on the current backlog of online and other non-standard orders.

An educational discount is offered to educational institutions. Contact LabJack for the coupon code to get the discount. To determine if an order qualifies for the educational discount, we generally look for a shipping address to a school.

Payment Options

Our preferred method of payment is credit card. We accept American Express, Discover, MasterCard, and Visa. We also accept PayPal.

We do accept purchase orders (USA/Canada only) from schools, corporations, and government. You can email, fax, or mail your purchase order. If it is your first order, please include credit references. Please include an email address or make a user account on our website.

If your order is for a tax-exempt Colorado organization, create an account and contact us with your username. We'll give you tax-exempt status so you can enter your tax exemption ID in the online ordering system and avoid sales tax.

Shipping Options

To determine shipping & handling charges, add items to your cart.

UPS is our primary shipping method for USA shipments.  Our cutoff times for same day shipping to USA destinations are 1:00 PM for UPS Ground and 3:00 PM for UPS 2nd Day or UPS Next Day.

LabJack gives our customers the ability to provide their own shipping account and therefore choose non-standard shipping options.  When using shipping options other than UPS orders may face additional delays due to us not having scheduled pick-ups with other shipping companies.  These delays are usually on the order of 0-2 days.

Shipping Time

To determine the expected transit time for a shipment, use the calculator provided by the courier, for a shipment from Lakewood, CO, USA, 80227.  Don't worry about the weight & size details of the package:

Shipping Terms

Default shipping terms we state on paperwork are Incoterm EXW.  Contact us if you need different terms.
  • Carriage Cost is the responsibility of the buyer.  1) LabJack charges the buyer for carriage and LabJack then pays the carrier, or 2) The buyer provides their carrier account number and carriage is charged to that account.
  • International Export/Import Costs such as clearance, brokerage, taxes, and duties, are always the responsibility of the buyer, and will be collected by the carrier upon delivery.  These costs are unknown at the time of shipment.  These funds go to the courier and government, not to LabJack.
  • Risk transfers to buyer when the carrier picks up the package(s) from LabJack.  To help protect the buyer we only ship by methods which include tracking and offer insurance, and in the event of loss, damage, or other problems we provide all assistance possible.
  • LabJack does prepare the goods for shipment, ready for pickup by the carrier.  LabJack does prepare all paperwork as needed for the shipment to get to the buyer.

International Customers

See the International Sales page.


See the Warranty page.

Need a Quote?

See the How to get a Quote page.